Why should contractors keep copies of all correspondence with clients?

Keeping copies of all correspondence with clients is crucial for legal protection in case of disputes. Documentation serves as a record of agreements, expectations, and communicated decisions made throughout the project. In the event of misunderstandings or conflicts, having this history can provide evidence of what was discussed and agreed upon, which can be critical in resolving disputes amicably. This can also serve as proof of compliance with contractual obligations and can be valuable in protecting the contractor's interests in legal settings.

Other reasons, such as record-keeping or tracking milestones, while important, do not carry the same weight of legal importance. Similarly, future marketing efforts may benefit from client interactions but are not the primary reason for retaining such documentation. The focus on legal protection emphasizes the necessity of clear, documented communications to avoid potential issues and safeguard the contractor’s position.